Terms & Conditions

Please read these Terms & Conditions carefully before using the Kovastra website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

1. General

Kovastra ("we", "our", "us") operates the website kovastra.com. These terms apply to all visitors, users, and customers. We reserve the right to update these terms at any time without prior notice.

2. Products & Pricing

All product descriptions, images, and prices are as accurate as possible. We reserve the right to modify prices at any time. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

3. Orders & Payments

By placing an order, you confirm that the information provided is accurate and complete. We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD). All online payments are processed securely via Razorpay.

We reserve the right to cancel or refuse any order at our discretion — for example, in cases of suspected fraud, incorrect pricing, or stock unavailability. You will be notified and refunded in full if this occurs.

4. Shipping

We ship pan-India. Delivery timelines are estimates and may vary due to courier delays or external factors beyond our control. Please refer to our Shipping Policy for full details.

5. Returns & Refunds

Returns and exchanges are subject to our Returns & Exchange Policy. We are not liable for returned items lost in transit.

6. Intellectual Property

All content on this website — including logos, images, text, and designs — is the property of Kovastra and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

Kovastra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

9. Contact

For any questions regarding these terms, please contact us at hello@kovastra.com.